Terms and Conditions

October 8, 2019

Last Modified: August 21, 2017

These Terms and Conditions (hereinafter referred to as “Agreement”, “Terms and Conditions” or “Terms”) are a legally binding agreement between you either an individual, group or entity (the “Customer”, “User”, “You”, or “Your”) and www.jimmy.com (“Website”, “Site” or “Service”) owned and operated by Whirlwind Enterprises Limited (“Company”, “Whirlwind”, “We”, “Us”, or “Our”) a company operating in accordance with the Laws of England and Wales from its head office located at 1B Stile Hall Parade London W4 3AG United Kingdom.

By continuing to access the Website, you represent that you have read and agree to be bound by this Agreement, as well as the Privacy Policy which is incorporated herein by reference. If you do not agree with any provisions of this Agreement, please cease using this website immediately.


The website is not designed for Users who are under the age of eighteen (18) years. If you are under eighteen (18) years of age, you must obtain the express consent of your parent or legal guardian to enter into this Agreement. By granting their express consent to the use of the Site, your Parent(s) or Legal Guardian(s) take responsibility for: (i) your actions; (ii) any charges associated any purchases on our Website; and (iii) your acceptance and compliance with these Terms. Please do not use the Site without the express consent of your parent(s) or legal guardian(s).

Where you enter into this Agreement on behalf of another individual, group or entity, you represent and warrant that you have the authority to act on behalf of that individual, group or entity and to bind the former to this Agreement.


How it works

The Site offers Users a convenient way to order superior quality snooker cues, cases and accessories as well as luxury watches, perfumes and similar products online. Users can easily select from our large collection of best-in-class quality products and place their order at www.jimmy.com. Customers can easily make payments using secure Paypal payment gateway or their credit card through Stripe Payment Processor. The Company currently uses third-party shipping companies including Royal Mail for shipping products locally in the United Kingdom and other parts of the World.

We currently offer free shipping for all deliveries within the UK. Shipping fees for international deliveries are borne by the Customer and they can be easily viewed before you checkout and pay for your order.

Delivery, Pricing and Payment

The delivery of the all products on www.jimmy.com is subject to availability. Our selected shipping service providers strive to deliver the product to you within the delivery timeframe stated at the time you place your order. However, you understand that all delivery timeframes are estimates only and delays can occur for reasons beyond our control and we shall not be liable for any delay in delivery whatsoever caused.

The product shall be delivered to the address specified by you when placing your order. In case where a customer refuses to take delivery of the product without sufficient cause or justification, or the parcel bounces, we will keep your ordered product for a period of sixty (60) days, from the date we receives the bounced parcel. After the lapse of such period, the product or item is deemed abandoned by the Customer, and the Company may dispose of the product in whatever way it deems fit. We assure our Customers that we will use our best efforts to return the product to them within the time frame provided.

Please note that we reserve the right to change our product prices at any time without giving any prior notice to you, you will be liable to pay the product price listed on our Website at the time you place your order

Return, Replacement and Refund Policy

To request a refund for items purchased from www.jimmy.com you must return the purchased item back to the Company within 14 days from the date of initial order. You will be responsible for payment of two-way shipping fees, insurances charges and any additional duties payable on international returns.

All returns must be shipped back to the following address:

Whirlwind Enterprises Limited

1B Stile Hall Parade

London W4 3AG

United Kingdom

Please note that we will inspect all returned items before processing any refunds to your account. To qualify for a refund please ensure that you can satisfy the following requirements:

•       The item of must be purchased from the online store at www.jimmy.com;

•       Items must be unused and in original packaging and in resalable condition;

•       Packaging must include all original items such as any manuals, tags etc;

•       Return package must include original invoice or sale receipt;

•       Return shipment must be securely packaged and insured to prevent any damage to the items during shipping;

Replacement policy

In the event we delivered incorrect item to you or the item you received contained a manufacturing defect, we will gladly replace it for you after we receive the non-compliant item. We will also cover two-way shipping fees to enable you to return the item back to us.  Please ensure that you meet all the requirements listed below to qualify for a return and replacement before sending the items back to us. To request replacement, you must notify us of any of the aforementioned issues within 48 hours from the time of delivery and submit a replacement request.

Please note that for the purposes of this provision, incorrect item or manufacturing defect does not refer to any minor variations in colour which may vary slightly based on different digital screens and studio lighting during product shoots. We make our best effort to ensure that all product description, images, colours and measurements are accurate depiction of the product available on our website however we are unable to offer you any guarantees or approve returns and replacement for such minor variations.

We will not offer refunds or replacements if damage occurs as a result of you not following the product care instructions.

To submit a return and request replacement please send us an email at help@jimmy.com with the words “Return and Replacement Request” in the subject line and the following information: your full name, delivery address, email address, phone number along with the reason for return and replacement request. Once you receive a confirmation email from us regarding your return request, you will be expected to ship the nonconforming item back to the following return address:

Whirlwind Enterprises Limited

1B Stile Hall Parade

London W4 3AG

United Kingdom

Please note that you can only return items for replacement if the following conditions are met:

•       Items must be purchased from the online store at www.jimmy.com;

•       Return request email must be sent within 48 hours from the time of accepting delivery;

•       You have received confirmation from the Company to ship the non-compliant item back;

•       Items must be unused and in original packaging;

•       Packaging must include all original items such as tags;

•       Return package must include original invoice or sale receipt;

•       Return shipment must be securely packaged and insured to prevent any damage to the items during shipping;

Please note that we reserve the right to refuse replacement or accept any returns for items that do not comply with aforementioned requirements.

Refunds Policy

Where you qualify for a full or partial refund, we will process the  refund via the original payment mechanism and to the person who made the original payment. As we rely upon third-party service providers and banks to process refunds, we are unable to offer you any guarantees as to the exact timeline for refunds reaching your account. We may in our sole discretion agree to bear any costs that may be incurred in the processing of refund.

Cancellation Policy

You may cancel your order any time before shipping and you will be entitled to a full refund which will be payable in accordance with our Refund Policy as stated above. To Cancel your order please contact us at help@jimmy.com by using the word “Cancellation” in the subject line. If your item has already been dispatched, you can still claim a refund by returning the item back to us in accordance with our Return, Replacement and Refund Policy above. Please bear in mind that you may become liable for two-way shipping if the return and refund request is not due to any fault of the Company.

We may Cancel an order at any time after the occurrence of either:

•       the products ordered being unavailable for any reason; or

•       the Customer being in breach of an provisions of these terms

•       We cease our business operation for any reason

International Customs Charges

You acknowledge that international deliveries may incur import duties and taxes imposed by the customs department of your country. Unless expressly stated otherwise, all such duties and taxes will be borne by you and the Company will not be liable for any additional charges that you may be required to pay by your local authorities. You are advised to familiarise yourself with all applicable laws and regulations to ensure that you are in compliance with your local laws before ordering any product through the Website.

Guest Checkout, Account Registration and Access

You do not have to create an account at www.jimmy.com to purchase products, you can easily make online purchase and checkout as a Guest, however, if you do decide to create an account on the Website, you will be required to provide Us with registration information. Creating an account enables you to view your orders which functionality is not available to Guest users. You agree that you will provide Us with accurate and current information when creating an account on the Website. In the event of any material change in your account details, please amend your details immediately by visiting “My Account” page or alternatively contact us at help@jimmy.com with the words “Account details” in the subject line.

Your failure to provide Us with correct registration details shall constitute a breach of these Terms. In the event of such breach, We reserve the right to immediately terminate your account. We may refuse registration of a User account in Our sole discretion and without providing any reason to you. We rely upon our Users to protect their login credentials. You accept that all activity under your account is solely your responsibility and you will take all necessary steps for maintaining the confidentiality of your account sign-in credentials. You agree not to use another Customer’s account without their express authorization. Furthermore, you agree to immediately notify Us in writing of any unauthorized use and access to your account, or similar security breach of which you become aware of.

Public Areas and User Generated Content

Our Website may contain blogs, ratings and reviews for our products, and/or other message or communication facilities (“Public Areas”) that allow you to communicate with other Users or publicly ask us questions regarding the products. Please be mindful of using such community areas to only send and receive information that is relevant to the applicable forum. Please note that any and all submissions made to Public Areas will be publicly visible and that you will be publicly identified by your public profile when communicating in Public Areas. We will not be held responsible for actions and omissions of any Users and the content that they may post on our Site or our Social Media Pages. Any information posted, shared or transmitted by a User is the sole responsibility of the User who posted, shared or transmitted such information. We assume no liability or responsibility for any errors or omissions in any User Generated Content. We do not offer any assurances and disclaim all liability regarding the identity of any other Users.

You agree to grant us an unrestricted, worldwide, royalty-free licence to use, reproduce, modify and adapt any content publicly posted by you on the Website or our Social Media Pages for the purpose of including that material and information on the Website and as otherwise may be required to provide the Service or for the general promotion of the Website and products as permitted by this Agreement.

User Conduct

You agree that you will never:

•       Post any content that may be potentially or actually harmful to the Company or any User;

•       Post any content or information that is false, inaccurate, misleading or deceptive in nature;

•       In any way, infringe any User or third party’s copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights including but not limited to rights of publicity, confidentiality or privacy;

•       Act in any manner that may lead to violation of any applicable laws or regulation;

•       Post any content that may be deemed defamatory, libellous, threatening or harassing;

•       Post any content that is obscene or contain any material, that we may in our sole discretion deem inappropriate or unlawful;

•       Intentionally or unintentionally cause harm or subvert the function of the Website by introducing any viruses or other computer programming routines that may damage, modify, delete or interfere with any system, data or personal information stored on Website;

If we determine, in our sole discretion, that you have breached any obligation under this clause, we reserve the rights to cancel or suspend your account.


We reserve the right, in our sole discretion, to add, modify, remove any part of the Site, without giving any prior notice to you. Any changes in features and functionality of www.jimmy.com will become effective from the date of implementation. Where we make any modifications to this Agreement, we will notify you by updating the last updated date on the top of this Agreement. Please take the time to review these terms regularly to familiarise yourself of any material changes. You hereby release the Company of any liability arising from your failure to review such modified Terms.

Your Feedback

We appreciate our Users and love to hear their views. If you would like to share your feedback and suggestions about how we can improve our products, please submit your feedback either via email, phone or postal address given below. By submitting feedback, you agree to grant us the right, at our discretion, to use, disclose and otherwise exploit the feedback, in whole or part, without any restriction or compensation to you.

Contact us

email: help@jimmy.com

Phone: 08009999995

Post:    Whirlwind Enterprise Limited

            1B Stile Hall Parade

            London W4 3AG

            United Kingdom

Intellectual Property

All products sold on www.jimmy.com and all content and services made available by the Company including without limitation, the text, graphics, logos, trademarks, audio, video, interactive features, software and the like (“Company Content”) are owned by and/or licensed to the Company and subject to trademark, copyright and other intellectual property rights under the laws of England and Wales, foreign laws and international conventions. You agree not to copy, sell, transfer, license, sublicense, assign, reproduce, republish, disassemble, decompile, reverse engineer or distribute any Company Content in any way except as intended under the Agreement. You further agree not to adapt, alter or create a derivative work from any Company Content without the prior written permission of the Company. You agree that you will not remove any copyright, trademarks and any proprietary notices from any Company Content or any other User Generated Content (“Third-Party Intellectual Property”) that you do not have rights and licences to use. You understand that any use of Company Content or any Third-Party Intellectual Property on any website, system or application that is not owned and operated by us is strictly prohibited.

We hereby grant you a limited, non-exclusive, non-transferable license to use the Company Content for your personal and noncommercial use only.

We reserve the right to prosecute any violations of this provision to the fullest extent permitted by law. You acknowledge that breach of this provision can incur criminal as well as civil liability.

Disclaimer of Warranties

The Website and all products, information/content therein is provided to you on an “AS IS” and “AS AVAILABLE” basis without any representations or warranties of any kind, express or implied including but not limited to fitness for a particular purpose and non-infringement. We will not incur any liability whether arising in contract or delict from any injury, loss or damage to any person or property arising from the use of products purchased through the Site. The Company, and its directors, employees, agents, representatives, suppliers and partners do not warrant that:

(a) the Website will be uninterrupted, error free or completely secure;

(b) available at any particular time or location;

(c) any defects or errors will be corrected;

(d) the results of using our products and services will meet your requirements.

You accept that your use of the Website and associated services is solely at your own risk. The Company reserves the right to withdraw in part or whole the Website or any Services  and from public access at any time for any reason.

Limitation of Liability

Nothing in this Agreement shall act to exclude or limit the liability of the Company for death or personal injury resulting from negligence, fraud or any other liability that cannot be excluded or limited by applicable law. In no event shall the Company, its directors, officers, employees, shareholders and agents be liable for any loss of profits, loss of data, loss of opportunity, costs incurred in procurement of substitute services or indirect, incidental, special or consequential damages, arising from our related to your use of products and Services or failure to use the Website.



You agree to release, defend, indemnify, and hold harmless the Company and its founders, affiliates, subsidiaries, and their officers, directors, employees and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:

(i) Your access to the Website,

(ii) the violation of these Terms by you, or

(iii) the infringement by you, or any third party using your account or Username or password, of any intellectual property or other right of any person or entity.


All provision headings in this Agreement are for reference purpose only and shall have no bearing on the interpretation of this Agreement.

Governing Law

This Agreement shall be construed in accordance with the laws of England and Wales. Any action or claims brought against the Company must be brought in the court of law with appropriate jurisdiction to rule upon the matter located in London, United Kingdom.

No Class Action

All claims between the parties related to these Terms will be litigated individually and you will not consolidate or seek class treatment for any claim with respect to the Website or any product or Service offered by the Company. YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ THE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THESE TERMS.

Entire Agreement

These Terms, including the Privacy Policy which is incorporated herein by reference constitutes the entire understanding between you and the Company.


Any omission on the part of the Company to exercise its right or remedy under this Agreement will not constitute a waiver of that right or remedy by the Company.


The Company may assign any of its responsibilities/obligations to any other Person without notice to the User, at its sole discretion. However, User may not assign, sublicense or otherwise transfer any of their rights under these Terms to any other party with express written consent of the Company.


If applicable law finds any provision of this Agreement to be unlawful, void, or for any reason unenforceable, then such provision will only be limited to the minimum extent necessary and such limitation will not impact the validity and enforceability of the remainder of this Agreement.

Force Majeure

Neither the Company nor the User will be held liable for failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service. Whilst the performance has been suspended for more than 30 days, either the Company or the User may terminate this agreement by immediate written notice.